Adobe was reported to the Deceptive Design Tip Line over its subscription terms. According to the report, what appear to be monthly subscriptions actually sign the user up for a year, and cancelling early results in a charge of 50% of the remaining months’ subscription being applied as a cancellation fee.
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Adobe: Unclear yearly subscription terms and cancellation fees
“Apparently monthly subscriptions, but you are signed up for a year. Cancelling early results in a 50% of remaining months subscriptions being applied as a cancellation charge.”
Disclaimer: examples in the Hall of Shame are generally drawn from public submissions and cited sources; they have not been independently verified and may contain inaccuracies. They are presented as illustrations of design patterns, not findings of fact, unlawful conduct, or intent.