1-800-Flowers was reported to the Deceptive Design Tip Line over the difficulty of cancelling its annual free-shipping fee, the “passport”. According to the report, the reporter believed they had cancelled but in fact paid the fee unwittingly for two years, and the cancellation cannot be done on the 1800Flowers website. The report describes a call to customer service involving many repeated questions, long holds and a sales attempt, taking around 43 minutes to get confirmation that the annual charge had been cancelled and would not recur.
‹ All examples 1-800-Flowers
1-800-Flowers: Difficult to cancel shipping fee online, requires long phone call
“Difficult to cancel the annual fee for free shipping (the “passport”) which I thought I had canceled but that I’ve paid unwittingly for the last two years without catching it. It cannot be done online at the 1800Flowers website. A call to customer service involves many repeated questions, long holds, and a sales attempt, i.e. 43 minutes to get them to agree that the annual charge was canceled and won’t be repeated.”